Unified Communications
Why does RCT focus on unified communications (UM)?  UM is a telecommunications niche in which different ways in which we communicate are converging.  Technology is changing fast, and we are keeping up with it.

 

This niche in the marketplace enables different marketing and technical talent than what is thought to be the norm in telecommunications and we have it.

 

Unified Communications

We help both business partners and customers alike understand and customize what Unified Communications means to their organization.  Some of applications may include:

 

• Fax, Voicemail and Email combined in your voicemail or email inbox.
• Speech Access to auto attendants and voicemails
• Avaya one-X® is a family of communications applications and collaboration tools designed for end users.
• Microsoft’s Exchange 2007 Server, Exchange 2007 UM and OCS

 

Partner

We partner with other OEM business partners to help design, install and maintain many unified communication products that integrate with many PBX solutions.

 

• We work with regional and national business partners today

We travel all of the US to do installs for each of them

• The unified communication products we support for business partners are:

Avaya’s Modular Messaging AVST’s CallXpress Avaya’s OneX family of products Microsoft’s Exchange 2007 Server All Octel and VMX products

• The non-voicemail products we support for business partners are:

Avaya’s IP Office

 

The Future

As technology is always changing, so are we.  Things we are working on for the future are:

 

• Richer integration with IP Office and Microsoft’s product
• Avaya’s Aura Family of products
• Microsoft’s Exchange Server 2010
• Geomant’s emerging technologies