UCC customers can use any telephone, via speech commands, to gain access to calling and conferencing capabilities; voice, fax and email messages; enterprise directories; databases for contacts and productivity tools such as calendars, contacts and tasks lists*.

They can set personal contact rules to make more efficient use of their time - all via speech commands from any telephone.

UCC helps users

• respond to customers faster and with higher quality
• stay connected to enterprise associates
• make better, faster decisions
• build a competitive advantage through superior customer service and increased productivity

Avaya Unified Communication Center (UCC) provides mobile, collaborative and management associates with a unified interface to their most important information and communications tools and enables them to turn downtime into productive time.

Manufacturing Information
The Avaya Unified Communication Center is a software product replicated to Avaya specifications by Celestica in the USA.

*Microsoft Exchange only

The Avaya Unified Communication Center delivers new efficiencies and capabilities that help our customers:

• Serve their customers more effectively by improving the quality of their interactions and overall customer satisfaction, which enhances our customers' bottom line.
• Boost productivity of key talent by providing quick, convenient, and seamless access to calling and conferencing capabilities, voice mail, e-mail, and fax messages, and other applications from any phone (via simple speech commands).
• Increase competitive advantage through improved responsiveness, a higher quality of interaction, through mobile access to key enterprise information and communication tools -- anytime, anywhere.

Personal Efficiency Management
Management of personal contacts, calendar and tasks including Reach Me capabilities with ability to screen incoming calls, and set reminders while mobile.

Calling and Conference Management
Facilitates placing voice calls from any phone (via the corporate voice network) by speaking digits, using contacts from Exchange, from the UCC web contacts (Lotus Notes or Exchange), or corporate LDAP directory. Returning calls is easy with the ability toCall the Sender of a call answer voice mail if the ANI is supplied or if they are part of corporate LDAP directory or personal contacts. It can even Call the Sender of an email if they are part of the corporate LDAP directory or personal contacts. It can even enable the creation of ad hoc conference calls while maintaining access to voice mail, email, calendar and tasks.

Message Management

• Speech access to voice messages from Avaya Messaging systems, and email messages from Microsoft Exchange and IBM Lotus Domino
• Ability to address messages using the voice mail directory, Microsoft Exchange contacts, contacts stored within the UCC Speech Access web application, or your corporate LDAP directory
• Play voice mails, send, forward, reply, and delete messages
• Read emails (via text to speech), reply, reply all, send, forward, delete, and save to a predefined folder
• Message navigation by message status (urgent, unread, read), media, and sender