solutionsProductsSupportTrainingPromotionsCompanyContact

 

MODULAR MESSAGING — MICROSOFT EXCHANGE (Modular Messaging—Exchange)

 

This configuration contains one or more MAS units connected to one or more Microsoft Exchange servers. The MAS units are provided either by Avaya or by the customer. Avaya provides the Modular Messaging software that must be installed on the customer-provided MAS. The Microsoft Exchange servers are customer provided.

 

A Modular Messaging—Exchange system is a voice messaging front end that integrates with an existing Microsoft Exchange e-mail system, providing a unified message store for all messages.

 

The existing e-mail system serves as the message store for corporate e-mail messages, voice messages, and fax messages.

 

In Modular Messaging with e-mail servers, voice mail is merged into, and therefore relies on, the Microsoft Exchange e-mail infrastructure. Modular Messaging is designed in a store-and-forward fashion, so it continues to operate during network or e-mail outages. During such outages, full functionality is not available, but the system continues to provide basic Call Answer and limited access to recent Call Answer messages.Modular Messaging—Exchange provide subscribers with access to voice, fax, and e-mail messages from a single graphical user interface (GUI)—their existing e-mail client.

 

For unified access to messages, subscribers can use the following access media:

 

  • A touchtone telephone for access to all messages.

 

  • one-X Speech for telephone access to all messages.

 

  • Microsoft Outlook e-mail client for desktop access to all messages, using the Avaya Modular Messaging Microsoft Outlook Client.

 

  • Web access to messages by using Outlook Web Access, for Microsoft Exchange message stores only,

 

  • Any desktop client supported by Microsoft Exchange.

 

  • Modular Messaging—Exchange a Native Fax service.

 

  • Modular Messaging—Exchange interoperates with a customer-provided, third-party fax server to provide fax capabilities.