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Services
Written by Administrator
Saturday, 09 August 2008 16:46

RCT offers comprehensive support plans designed to provide the coverage you need to complement the unique communications/collaboration environment and special requirements of your company. RCT has the ability to provide flexible yet comprehensive coverage on a wide array of manufacturer’s products, ensuring that you receive complete support for any outage or issue that might come up. Support doesn’t only mean reacting when something breaks – we understand that it can be as simple as wondering if a given feature would benefit your organization. Support, to us, means having someone you can trust to back up you and your team. Call us, we will help!

Project Management

RCT provides turnkey project management for our scope of any project, for customers or business partners alike. In order to have a successful project, you must manage it effectively from inception to closure. RCT employs the best practices of PMP in project management office.

Implementation of unified communication products

  • Tier 3 and 4 certified engineers
  • Augmentation/overflow services for Business Partners at capacity

Training

  • End user training
  • Train-the-trainer
  • Admin training
  • Customized training

Maintenance Support

  • Help Desk
  • Emergency Support
  • Non-Emergency Support
  • 24x7 hardware and software – contract required
  • Block of hours for Business Partners – gives maintenance contract level SLAs

Legacy Parts

RCT’s history is in Octel and VMX products. We have many customers who utilize our expertise with these products. Ask us about our Octel 100 refurbishment option.