We recognize that your company has a unique business environment with special needs and considerations. Our extensive knowledge and experience helps us to understand your needs and translate those needs into effective applications and technology-based solutions.

Technology is great, but applying the right technology to the needs of the user population is more important. It’s rare anymore that a single manufacturer’s solution perfectly meets the business requirements. RCT will help you understand the needs of the users and produce a composite application of one or potentially multiple vendor’s solutions, along with an implementation plan, that has the features that the users need while meeting the tight budgets we’re all getting used to these days.

We want to contribute to the long-term success of your business. We encourage you to call us for advice or to ask questions about possible future applications. Maintaining a good working relationship with our customers provides a window into their changing needs and helps us to be proactive in our support. Our goal is to provide quality products and services that inspire loyal, repeat customers.

We understand that much of the value of a service provider is finding the team who understands your technology and your business. RCT works hard to be a provider you can choose for the long term. In complex enterprises, a single deployment program can sometimes be two years or more in the making, and as budgets get tighter we’re asked to make systems last longer and longer. Having a partner you can trust for the projects lifecycle is critical.  RCT is that partner.

We believe in becoming part of your technology support team and, as such, are on-call 24/7 for any problem with the products in our expertise.

Communications is the foundation of any business. If your customers can’t reach you, and your employees cannot communicate with each other, business stops. If a critical system has failed, minutes count. Being responsive to your needs is more than just answering the phone though – to us it means providing the right answer quickly, and if it’s a service issue, then to get it to the resource most likely to get the issue resolved as fast as we can. It’s that simple.

We believe the key to providing top-quality service is understanding your company's unique needs and meeting those needs with the right product or service.

RCT gives every employee the responsibility to meet the needs of each customer and the necessary authority to fulfill those responsibilities. Your satisfaction is paramount to us.

At RCT we give every employee the latitude to make smart decisions that help them to serve you better. Every employee knows their part in keeping our clients happy, and has the freedom to do their job to make sure that happens. Our most important measurement is your happiness – without that we will not be successful for long.

RCT respects every customer, vendor, and employee and this respect is reflected in our actions and business philosophy.

We understand that diversity is what makes the marketplace and the world what it is. We treat our customers and their property like it was ours.

As a service provider, we understand that our value is the knowledge of our employees. We invest a significant portion of each engineer’s time in various industry trainings, seminars, etc. However, training doesn’t trump experience, and that’s where RCT outshines our competition. Having achieved a fairly large run rate of complex messaging, UC and collaboration implementations throughout our history has given us the opportunity to amass a significant amount of experience with a wide variety of platforms – and most importantly, how they interoperate. You can trust your RCT team to not only know how things are supposed to fit together, but how to actually do it. And, if it happens to break – how to FIX it.