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The management and technical support staff of RCT have extensive experience with a wide variety of voicemail systems, unified messaging applications, PBX installations, data network, and ACD configurations. 

 

Robert Havens – President
Focus on sales and marketing of current and emerging technologies. Robert has more than 16 years experience in telecommunications and has been involved in the sales and support of call processing systems since 1984. He has been instrumental in several successful startup companies and has been recognized for his accomplishments with numerous industry sales and support awards. He has personally installed, implemented, and serviced over 350 systems including Voice Mail, PBX, ACD, IVR/VRU, and web-enabled call centers.
Tom Fiore – VP New Technologies and Finance
Focus on discovering, analyzing, and implementing emerging technologies. In addition to his technical responsibilities, Tom also manages the financial operations of RCT. He has more than 16 years experience in telecommunications and has been involved in the support of call processing systems since 1984. He has personally installed and serviced hundreds of systems including Voice Mail, PBX, ACD, IVR/VRU, and Webcenters.
Chuck Steinhebel – VP Service and Support
Focus on implementing, servicing, and supporting current and emerging technologies. Chuck has more than 16 years experience in telecommunications and has been involved in the support of call processing systems since 1984. He has personally installed and serviced hundreds of systems including Voice Mail, PBX, ACD, IVR/VRU, and Webcenters.
Erika Simon – VP Sales
Erika's focus is on strategic growth through value-added partnerships and new client acquisition. Erika has more than 11 years experience of consultative selling to high level executives within small, medium, and large businesses in various industries. Her experience working for and selling to Global 500 companies and an MBA in marketing brings valuable insight to our marketplace.
Stacy Keeping – Sales and Marketing Consultant
Stacy joined RCT Technologies in 2007 and has more than 12 years in sales, marketing and sales management experience. As the Sales & Marketing Consultant, she is responsible to provide our current and future clients with a cutting edge solution to fit their unique and specific needs. Prior to joining RCT Technologies, she held the position of Major Account Executive at Allied Waste Industries and National Inside Sales Manager at Spectra Logic Corp. Stacy holds a Bachelor of Science degree in Business Marketing.
Dayne "Jake" Jacobs – Senior Systems Engineer
Jake's background is as a Microsoft Certified Systems Engineer (MCSE) with experience on Microsoft and Citrix based server systems with an emphasis on messaging and telephony integration. His experience also includes Avaya's Unified Messenger and Modular Messenger systems with 15 to 1,500 users.